The people behind Callwise

Omoh founded Callwise so Nigerian businesses stop losing bookings to a busy line or a closed office. He leads the product and how every assistant is tested before it answers a real customer.

His background is in data and statistics. That work taught him to measure before claiming anything, which is why each business's assistant is tested with scripted calls before it goes live.

• Before Callwise

• Performance Analyst

  Nigerian Upstream Petroleum Regulatory Commission (NUPRC)

  Analysed operators' work programmes and production data

• Business Analytics Manager

  Softmerce Nigeria

  KPI dashboards for sales, inventory and customer behaviour

• Information Technology Officer

  Codex Technology Solutions

  System support and database integrity

• Industrial Trainee

  IPPIS

  Payroll data processing and verification

Studied at the University of Abuja.

Cardinal leads Callwise's technology: the live call loop that listens and answers in real time, and the systems around it.

He is a Python, data science and machine learning engineer who works with Azure Machine Learning and large language models, and he owns the move of Callwise's production voice onto Azure.

• At Callwise

• The voice on every call

  Speech in and out

  Reply speed, interruptions and the move to Azure

• The rules it can't be talked out of

  Enforced in code

  AI disclosure, read-back before booking, transfers

• Reliability

  Calls and messages

  Numbers, uptime and the WhatsApp summary after every call

Nuru keeps the calls flowing: the Nigerian numbers, the carrier connection that streams each call to Callwise, and the backend behind every booking and summary.

He is a full-stack software engineer working in AI, focused on delivering high-performance applications that make the experience better for the people using them.

• At Callwise

• Numbers and forwarding

  Carrier connection

  Nigerian numbers, call forwarding and the live audio stream

• The backend

  API and database

  Bookings, transfers, messages and the summary after every call

• Uptime

  Hosting and monitoring

  Keeping the line answered day and night, and alerts when something fails

Evangeline builds the parts of Callwise a business owner touches every day: the setup steps, the dashboard and the website.

She is a full-stack software engineer who cares about solving real problems with clean code, and works collaboratively across the stack.

• At Callwise

• Setup

  From website to go-live

  Reading the business's website or price list, rooms and services, transfers, the test call

• The dashboard

  Calls, bookings, answers

  Transcripts, summaries, the bookings calendar and questions it couldn't answer

• What comes next

  Calendars and billing

  Google Calendar and Outlook sync, and plan billing

Mbaya makes sure Callwise sounds like a Nigerian front desk: how it speaks Pidgin, how it understands callers and their names, and when a new language is good enough to offer.

He is a researcher and translator working in Hausa, Yoruba, English and Pidgin, with a background in monitoring and evaluation, data collection, data analysis and writing.

• At Callwise

• Test calls

  Written and graded

  Scripted calls in each language that every pilot must pass

• Listening to real calls

  Language review

  Fixing misheard names, accents and phrasing in Pidgin and English

• New languages

  Hausa and Yoruba next

  Offered only once they pass the same accuracy tests

Oluwatimilehin decides whether an assistant is ready for real customers. He runs the scripted test calls every pilot must pass and checks the results against Callwise's targets before anything goes live.

He is a software QA and test analyst who works on API and web application testing, cloud technologies including AWS, and continuous integration.

• At Callwise

• The pilot test bar

  50 scripted calls

  Correct answers, correct bookings and no missed transfers before go-live

• Every release

  Automated tests

  API and dashboard tests that run before each change reaches customers

• Weekly review

  Flagged calls

  Calls that went wrong, why, and the fix that stops it happening again

Omolade brings Callwise to the businesses that need it most: hotels, short-lets and event centres in Abuja and Lagos. She runs the demos, signs the pilots and builds the partnerships that bring in more.

She has more than six years in marketing, sales and international student recruitment, driving enrolment and building strong partnerships, with a strength in cross-cultural communication.

• At Callwise

• Pilots

  Abuja and Lagos

  Finding the businesses that lose calls and setting up their 14-day pilot

• Demos

  On their own questions

  Showing owners how Callwise answers their callers before they commit

• Partnerships

  Groups and installers

  Hotel groups, associations and the people who set up business phone lines

Maryann gets each business live and keeps it happy: forwarding set up on their own line, their answers and rooms checked, transfers to the right staff, and a first week that goes well.

She is a customer success manager who works across the customer lifecycle: onboarding and retention, account management and churn prevention.

• At Callwise

• Onboarding

  Live in a day

  Forwarding codes, answers, rooms and services, transfer numbers and the test call

• Questions it couldn't answer

  Weekly

  Helping owners add the missing answers so every later caller gets them

• After the pilot

  Retention

  Regular check-ins on calls, bookings and minutes so the plan keeps paying for itself