Honest with callers, careful with their data

• Every call opens by saying an AI assistant is answering and that the call may be recorded
• Callers can ask for a person at any time
• It never takes the name of a member of your staff or pretends to be human
• It never asks for card numbers, PINs, BVN or passwords

Under the Nigeria Data Protection Act 2023, your business is the controller of your callers’ data and Callwise is the processor. Our data processing agreement is part of the terms. If there is a personal data breach, we tell you within 72 hours of finding it.

• Call recordings are off by default
• When on, recordings are kept 30 days unless you set a different period
• Transcripts and summaries can be deleted from the dashboard
• Recordings and documents are encrypted in storage

Callwise runs on Microsoft Azure. Business and call data are stored in Azure, encrypted in transit and at rest, with secrets kept in a key vault and access limited to the people who need it.

Before Callwise answers a single real customer, it has to pass 50 scripted test calls built from that business’s own questions, bookings and escalation words. These are the targets:

Reply time

Under 1.2 seconds after the caller stops speaking, for 9 in 10 replies

Correct answers

95% or more of the business's test questions

Bookings

98% or more created correctly in the calendar

Transfers

No escalation-test call left without a transfer

Language

English and Pidgin recognised correctly 95% of the time or more

Summaries

On WhatsApp within 30 seconds of hang-up

• No medical, legal or financial advice
• Clinics: front desk only, no symptom triage; emergencies are told to go to hospital or call 112
• No invented prices, discounts or policies: only what your business has written down
• No outbound marketing calls