• How it works •
From your website to a ringing phone in thirty minutes
Callwise learns your business from what you already have, takes a number or your forwarded line, and answers every call the way your best front desk would.
• 01
Add your business info
Paste your website address. Callwise reads it and drafts your knowledge base: rooms or services, prices, opening hours, directions, deposit rules and policies. Upload a price list, menu or FAQ, or type answers yourself. Nothing goes live until you have checked it.
- Choose a male or female Nigerian English voice and your greeting
- Set business hours and the languages you offer
- Connect Google Calendar or Outlook, or use the built-in booking calendar
- Decide which situations go to which staff number
• 02
Get your number
Take a new Nigerian number from Callwise, or keep the number your customers already know and forward it. Most networks let you forward calls when your line is busy, when nobody answers, or always.
- Forward on busy: Callwise picks up when every line is engaged
- Forward on no answer: Callwise picks up after a few rings
- Forward always: Callwise answers first and transfers when needed
- Make a test call from the setup screen before going live
• 03
Calls answered and booked
Every call starts by saying an AI assistant is answering and that the call may be recorded. Callwise hears whether the caller is speaking English or Pidgin and carries on in it. It answers only from your information, checks live availability before offering anything, reads back the name, dates and price, and books once the caller says yes.
- Books, moves and cancels against live availability
- Never invents a price, a discount or a policy
- Asks callers to spell names it isn't sure of
- Sends the caller a confirmation by WhatsApp or SMS
- Transfers to your staff when asked, when urgent, or when the topic is on your list
- Takes a message when nobody is free
• 04
You hear what happened
Seconds after the caller hangs up, you get a WhatsApp message: who called, why, what happened and what you need to do next. Urgent calls are flagged. One tap opens the transcript, the booking and the recording if you have recordings switched on.
• 05
The dashboard
- Every call with filters for outcome, language and follow-up
- Transcript, summary and the actions taken on each call
- Bookings made by phone
- Questions Callwise could not answer, with one tap to add the answer
- Calls answered, after-hours calls, bookings and revenue captured
• Coming soon
Outbound calls
Appointment reminders, booking confirmations and payment follow-ups, within the NCC’s rules on calling hours and do-not-disturb lists. Not available yet.
Hear it answer your own business’s questions.